Shipments and Returns
Shipments are generally dispatched within 2 working days of receipt payment and are shipped via first-class post or courier, whichever is post appropriate. Holiday periods may cause additional delays. If you prefer delivery by DHL or special delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online if appropriate.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Boxes are amply sized and your items are well-protected.
Availability of goods can vary from day to day. Where an order has been placed and the goods are not in stock, the purchaser will be notified wthin two working days and advised of stcok availabiltiy dates and alternative product options. If the purchaser then wishes to cancel the order, Smartmeter Protection Ltd will refund the payment within 2 working days.
Products can only be accepted for return if it is proven that he good are not fit for purpose (in line with distance tradigng regulations). Returns must be returned with both the goods and the packaging in the same state as dispatcheed. Goods returned without the original packaging will not be acepted..
Any purchaser who may be sensitive to the material fabric or any of the products used in the manufacturing process should contact Smartmeter Protection before ordering in order to satisfy themselves that the material is appropriate before making a purchase.
Products cut to size or made especially for a particular or bespoke request cannot be refunded or replaced, unless PROVEN to be defective or not fit for purpose when received. In which case an independent third party expert report should be submitted by a suitably qualified party.
Smartmeter Protection Ltd operates under Internet trading regulations and undertakes to accept returns up to 7 days after the payment has been made, however if the customer cancels the order or returns the product for no reasonable cause within that 7 day period then Smartmeter Protection Ltd reserves the right to charge a 15% administartion fee.
Scottish Law will apply at all times and to the absolute exclusion of any local, state, federal or national statutes, laws or regulations applicable in the purchaser's country of residence or the destination country to which the goods were consigned. Goods returned due to manufacturing defects will be replaced with those of the same size. The purchaser is responsible for return freight and consignments sent freight-forward will not be accepted. Smartmeter Protection Ltd will pay freight charges for replacement goods supplied under this warranty.